Booking Terms & Cancellation Policy

Important information about booking, scheduling, payment, and cancellations.

1. How to Book

You can book cleaning services through:

  • Our website contact form
  • Phone: 0430 049 865
  • Email: ydcommercialcleaning@gmail.com
  • In person at our Adelaide office

2. Booking Confirmation

All bookings require confirmation from our team. We will contact you within 24 hours to confirm your booking, provide a detailed quote, and discuss any specific requirements. Your booking is confirmed only when you receive written confirmation from us.

3. Scheduling & Flexibility

We offer flexible scheduling options including:

  • One-time cleaning services
  • Regular weekly or bi-weekly schedules
  • Monthly maintenance cleaning
  • Flexible scheduling around your needs
  • Evening and weekend availability (additional fees may apply)

4. Changes to Bookings

To modify your booking date or time, contact us at least 48 hours before your scheduled service. Changes are subject to availability. Emergency changes within 48 hours may incur additional fees.

5. Cancellation Policy

Cancellation more than 48 hours before service: Free cancellation, full refund if payment made

Cancellation within 48 hours: 50% cancellation fee applies

No-show (no cancellation notice): 100% charge applies. Full service fee is due.

6. Rescheduling

If you need to reschedule rather than cancel, contact us as soon as possible. We will attempt to accommodate your requested date, subject to availability. Rescheduling more than 48 hours in advance is free.

7. Payment Terms

Payment is due upon completion of service unless alternative arrangements have been made in advance.

We accept:

  • Cash
  • Credit cards (Visa, Mastercard, American Express)
  • Bank transfer
  • PayPal and online payment systems

8. Deposits

For large contracts or commercial agreements, a deposit (typically 10-25% of total contract value) may be required to secure your booking. Deposits are credited toward your final invoice.

9. Late Arrival

Our team will arrive within your scheduled time window (typically 2 hours). If you are not available at the scheduled time:

  • We will wait up to 15 minutes before departing
  • A cancellation fee may apply
  • You will need to reschedule for another time

10. Property Access

You must ensure the property is accessible at the scheduled time. This includes:

  • Unlocking doors and gates
  • Providing access codes if applicable
  • Securing pets in a safe area
  • Ensuring a safe working environment

11. Service Disruptions

In case of service disruptions due to:

  • Our circumstances: Full refund or rescheduling at no charge
  • Weather or natural disasters: Service automatically rescheduled
  • Customer circumstances: Standard cancellation policy applies

12. Quality Assurance

If you are unsatisfied with the cleaning quality, you must notify us within 7 days of service. We will inspect the areas of concern and re-clean at no charge if the complaint is valid.

13. Recurring Services

For recurring cleaning services:

  • You may cancel recurring services with 2 weeks notice
  • Service schedules can be adjusted as needed
  • Quarterly or annual contracts may offer discounted rates
  • Payment terms can be arranged (weekly, monthly, or per service)

14. Contact Information

For booking inquiries, changes, or cancellations:

  • Phone: 0430 049 865
  • Email: ydcommercialcleaning@gmail.com
  • Website: Contact form on our site

Last Updated: 2026. These booking terms are effective for all bookings made from this date forward.