Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your information.
1. Introduction
YD Commercial Cleaning Services ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information.
2. Information We Collect
We collect the following types of information:
- Contact Information: Name, phone number, email address, postal address
- Service Details: Property information, service preferences, cleaning history
- Payment Information: Credit card details (processed securely)
- Communication Data: Correspondence with our team
- Website Data: IP address, browser information, pages visited (via cookies)
3. How We Use Your Information
We use your information to:
- Provide and improve our cleaning services
- Process payments and manage billing
- Schedule and confirm appointments
- Communicate about your service
- Send promotional offers (with your consent)
- Comply with legal obligations
- Prevent fraud and protect security
4. Data Protection & Security
We implement industry-standard security measures to protect your personal information including encryption, secure servers, and access controls. However, no transmission over the internet is 100% secure.
5. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share information with:
- Service providers assisting with our operations (under confidentiality agreements)
- Our cleaning team members (only information necessary for service delivery)
- Law enforcement if required by law
- Insurance providers (when necessary for claims)
6. Cookies & Tracking
Our website uses cookies to enhance user experience and track website analytics. You can control cookie preferences in your browser settings. Disabling cookies may affect website functionality.
7. Your Rights
Under Australian privacy laws, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Opt-out of marketing communications
- Lodge a privacy complaint
8. Data Retention
We retain personal information for as long as necessary to provide services and comply with legal obligations. Service records are typically retained for 7 years for tax purposes.
9. Children's Privacy
Our services are not directed to children under 18. We do not knowingly collect information from children. Parents/guardians concerned about data collection should contact us immediately.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies independently.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date. Continued use of our services indicates acceptance of changes.
12. Contact Us
For privacy inquiries, data access requests, or complaints:
- Phone: 0430 049 865
- Email: ydcommercialcleaning@gmail.com
- Address: Adelaide, SA
Last Updated: 2026. This policy is effective for all services from this date forward.